Privacy Policy

General Terms and Conditions

1.1. This privacy policy describes how BioValik OÜ processes the personal data of individuals in connection with the use of the online shop, communication with customers and other services.

Data controller and contact details

2.1. The data controller is BioValik OÜ, registration number 17492548, address: Peterburi tee 46, 11415 Tallinn, Republic of Estonia.

2.2. For enquiries regarding the processing of personal data, please contact BioValik OÜusing the following contact details:

  • Email: info@biovalik.ee;
  • Telephone: +372 555 394 55;
  • Postal address: Peterburi tee 46, 11415, Tallinn, Republic of Estonia.

Personal data processed

3.1. Depending on the service used, BioValik OÜ may process the following personal data:

  • first name and surname;
  • Email address;
  • telephone number;
  • delivery address and billing address;
  • information relating to orders, payments and returns;
  • customer account details;
  • content of customer support enquiries;
  • technical data, such as IP address, log data and website usage data.

Purposes of processing and legal bases

4.1. BioValik OÜ processes personal data solely for the specific purposes and on the legal grounds stated on the website.

Order management and delivery of goods

5.1. Personal data is processed for the purposes of accepting orders, fulfilling contracts, processing payments, delivering goods, handling returns and communicating with customers regarding purchase-related matters.

5.2. The legal basis for the processing of personal data referred to in this section is the performance of a contract and the fulfilment of obligations arising from legislation, including accounting obligations.

Managing your customer account

6.1. When a customer creates a user account in the online shop, their data is processed for the purposes of managing the account, displaying their order history and simplifying their choices when making subsequent purchases.

6.2. The legal basis for the processing of personal data referred to in this section is the performance of a contract.

Loyalty scheme

7.1. When a customer joins the loyalty programme, their data is processed in order to offer them discounts, bonuses and special offers linked to the programme.

7.2. The legal basis for the processing of personal data referred to in this section is the customer’s consent or a contract concluded with the customer, depending on the structure of the programme.

Newsletters and direct marketing

8.1. BioValik OÜ may send newsletters and special offers with the customer’s consent.

8.2. If a customer’s email address has been obtained in connection with a previous purchase, BioValik OÜ may, within the limits permitted by law, send information about similar goods or services, provided that the customer has been given a clear opportunity to opt out of such communications.

8.3. Customers may withdraw their consent at any time and opt out of direct marketing by using the link at the end of each email or by contacting BioValik OÜdirectly.

Pending order

9.1. If a customer begins to place an order but does not complete it, BioValik OÜ may, for a limited period, send a technical notification or reminder to check whether the order was interrupted due to a technical fault.

9.2. The legal basis for the processing of personal data referred to in this section is the legitimate interest of BioValik OÜ in ensuring the proper functioning of the online shop and reducing the number of interrupted purchases caused by technical faults.

Customer support and responding to enquiries

10.1. If a person contacts BioValik OÜvia email, telephone or any other channel, the data provided will be processed for the purposes of responding to the enquiry, providing customer support and safeguarding any rights.

10.2. The legal basis for the processing of personal data referred to in this section is the legitimate interest of BioValik OÜ or the performance of a contract, where the enquiry relates to an order or a service.